How Cisco Transformed Subscription Billing with SAP BRIM and Gained 4,000+ New Clients
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Revenue Leakage Prevention
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Automated Invoice Delivery
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INDUSTRY
HI-TECH
Company
Cisco, a global technology leader, delivers cutting-edge networking, cybersecurity, and cloud solutions that drive digital transformation for businesses worldwide. With a vast ecosystem of partners and clients, Cisco’s operations span across diverse industries and geographies, demanding scalable systems and seamless processes.
In its journey to strengthen operational efficiency and enhance billing accuracy, Cisco sought a unified solution that could bring together multiple sales teams and business units under one platform while simplifying complex subscription billing models.
The Business Challenges
To support its evolving business model, Cisco needed to address several critical pain points in its billing and revenue operations. From manual inefficiencies to limited visibility and scalability challenges, the company faced roadblocks that hindered its ability to operate at its full potential.
Operational Inefficiencies in Billing and Revenue Recognition
Cisco’s existing billing infrastructure relied heavily on manual processes, leading to frequent delays in revenue recognition and a higher risk of errors. These inefficiencies often resulted in lost revenue opportunities and impacted financial accuracy.
Lack of Real-Time Visibility
Without real-time access to revenue data, Cisco’s teams struggled to gain timely insights into client accounts. This data gap made it difficult for sales and finance units to make informed decisions, slowing down overall business responsiveness.
Complex Order Management and Scalability Issues
Managing bundled offerings and customized packages became increasingly complex as customer demands grew. The lack of a unified system made order processing cumbersome, hindering Cisco’s ability to scale effectively across its global business units.
Need for a Centralized, Agile Billing Solution
To overcome these challenges, Cisco needed a robust, integrated billing solution that could eliminate manual redundancies, support flexible business models, and provide real-time financial visibility—laying the foundation for scalable growth and operational efficiency.
Our Solution
To resolve Cisco’s complex billing challenges and drive scalable operational efficiency, Mobolutions deployed SAP BRIM (Billing and Revenue Innovation Management) as a comprehensive solution. The implementation focused on modernizing subscription management, automating revenue processes, and enabling real-time financial visibility across the organization.
Collective Billing & Invoicing
Mobolutions enabled collective billing and invoicing, allowing Cisco to consolidate charges from multiple services and business units into a single invoice. This eliminated fragmented billing cycles, reduced processing time, and provided customers with a more unified and transparent billing experience.
Revenue Recognition Automation
By integrating automated revenue recognition into Cisco’s billing framework, the solution significantly reduced manual data handling and improved financial accuracy. This not only minimized human errors but also accelerated compliance with accounting standards, ensuring timely and consistent revenue reporting.
Real-Time Data Integration
Through real-time data integration, Cisco gained instant access to revenue and billing information. This empowered finance and sales teams with actionable insights, improved forecasting, and allowed quicker responses to customer needs — reducing reliance on offline or delayed data sources.
Bundled Offer Management
With the introduction of bundled offer management, Cisco could now design, manage, and scale complex product and service bundles more efficiently. This flexibility supported dynamic packaging strategies, giving the company a competitive edge in delivering value-driven solutions to customers.
Standardized Claims Management
Mobolutions also implemented a standardized claims management system within SAP BRIM to enhance data consistency and inter-departmental coordination. This improvement helped ensure accuracy across all levels of claims processing, reduced turnaround times, and elevated overall operational reliability.
Implementation Process
Mobolutions adopted a structured, collaborative approach to ensure a smooth and effective transition to SAP BRIM, aligning business needs with technology innovation.
In-Depth Discovery and Analysis
The process began with a comprehensive analysis of Cisco’s existing billing architecture, operational pain points, and stakeholder expectations. This phase allowed the team to identify key areas for improvement and define clear objectives for the implementation.
Phased Rollout Strategy
To minimize business disruption, Mobolutions followed a phased implementation approach. Systems and processes were migrated in stages, allowing for continuous monitoring, adjustments, and user feedback—ensuring a seamless transition across departments.
Cross-Team Alignment and Training
Core teams from sales and finance were actively engaged through targeted training sessions and hands-on enablement programs. This ensured that all stakeholders were aligned with the new system functionalities, accelerating adoption and reducing resistance to change.
Agile and Adaptive Execution
By leveraging agile methodologies, the implementation remained flexible and iterative. Features were continuously optimized based on real-time feedback, allowing for faster decision-making and enhanced responsiveness to Cisco’s evolving business needs.
The Results
The implementation of SAP BRIM delivered measurable business outcomes for Cisco, driving both operational efficiency and strategic growth. Below are the key results that reflect the success of the transformation:
