SAP S/4HANA 1909 FPS01 brings a number of new features to SAP BRIM such as updates to Subscription Order Management and Financial Customer Care has been released on S/4HANA for the first time.

New SAP BRIM features in SAP S/4HANA

Financial customer care in SAP S/4HANA for customer management

Up to now, SAP BRIM users have only maintained payment and dunning data in the contract account. A contract account is assigned to each provider contract item. During the processing of items that are assigned to a provider contract item, the payment run and dunning run previously evaluated the data in the contract account. 

Now the users can also maintain payment and dunning data for the provider contract item. By including the payment and dunning data in the contract item, it is now possible to maintain the data on an even more granular basis. In the provider contract item, you can also set whether the payment and dunning run is to evaluate the data from the contract item or from the contract account assigned to the item. If the payment and dunning data from the provider contract item is to be evaluated, it is taken into account in the payment and dunning run for items that refer to a contract item.

In short, or incoming payments, users can define the following in the provider contract item:

• Incoming payment method 
• Alternative payer 
• Incoming payment bank details 
• SEPA mandate reference 
• Payment card ID for incoming payments 
• Payment block for incoming payments

For outgoing payments, you can define the following in the provider contract item

• Outgoing payment methods
• Alternative payee
• Bank details ID for outgoing payments
• Payment card ID for outgoing payments
• Payment block for incoming payments

For dunning, users can define the following in the provider contract item,

• Dunning procedure
• Dunning lock
• Exception from a service lock

Display Business Transactions 

The system records the sequence of the business transactions for a contract partner, such as postings of all types, master data changes and correspondences sent to the contract partner. The chronological overview of all business transactions can help you clarify open issues. Using filters, you can search for specific business transactions. If you click on a business transaction, you can display an object page for each transaction showing further details. The app offers an alternative to the display of business transactions for contract partners in the Display Account Balance app. 

Transfer Business Partner Items 

You filter the open items that have been posted to a business partner and contract account or to a contract account in a given currency. On separate tabs, the system displays all items that can be transferred and all items that cannot be transferred, as well as an overview of all open items that match the filters entered. Each tab indicates the number of items listed. 

Disconnection and Reconnection of Services 

For business partners who do not settle open receivables in time you can trigger disconnection of service from your financial system. Once the disconnected business partner has reached a settlement through adequate payment, you can trigger the reconnection of service. 

Payment Clarification with Machine Learning  

Contract Accounting processes incoming payment data with a high degree of automation achieved by applying configuration options defined in the system configuration for Clearing Control. If exceptions occur during automatic processing, the system creates clarification cases for manual follow up activities.  

While many payments can be cleared automatically by applying these simple rules, automation is not sufficient, as many payments do not come with references to the invoices to be paid. Accountants are faced with multiple challenges when matching incoming payments with open receivables. They must consider many possible exceptions when looking themselves for matches, which can be very time consuming. 

Interaction Center Capabilities 

SAP interaction center provides a platform that supports multichannel customer interactions in the domain of customer service.

Managing Operations:

track operations and ensure performance goals are met. 

Performing Interactions:

quickly access everything needed to serve customers on a single screen.

Integrated Communication: 

easily integrate with multichannel communication solutions. 

Financial Inquiries Features

Payment Data – customers can add and change standard payment options. In case of adding the first payment data to the business partner an automatic assignment to the existing contract account can be triggered. Replacing bank details valid from a certain date reduces the validity period of the previous bank details automatically.  

Financial Overview: Starting Point to Various Functionalities Access for selected contract account:  

• Balance overview
• Additional information
• Processing locks  
• Payment authorization
• Promises to pay  
• Installment plans 

Mobolutions comes with key insights and actionable advice for business and technology leaders to implement these new features. From the way business strategy is engineered to the modernization of core ecosystem, we can help you use SAP BRIM solutions to reimagine the workplace and create more human experiences.